Many of you probably already know this, but don't buy any Netgear products! I have a router that was still under warranty, and they denied my request for replacement because they said it needed a software upgrade. They offered me the software upgrade, but for $199.00!
In my 25 years of computing, I've never had any company try to sell me a software update! Imagine if Windows charged each time there was an update. They would have been out of business long ago!
Many of you probably already know this, but don't buy any Netgear products! I have a router that was still under warranty, and they denied my request for replacement because they said it needed a software upgrade. They offered me the software upgrade, but for $199.00!
It was a $40 router! I was humiliated with how dumb they thought I was!
Many of you probably already know this, but don't buy any Netgear products! have a router that was still under warranty, and they denied my request for replacement because they said it needed a software upgrade. They offered me the software upgrade, but for $199.00!
It was a $40 router! I was humiliated with how dumb they thought I was!
In my 25 years of computing, I've never had any company try to sell me a software update! Imagine if Windows charged each time there was an update. They would have been out of business long ago!
I also have a Netgear USB wireless receiver, which is about 6 months old, an starting to fail. It says WARRANTY all over the packaging it came in, but I won't waste my breath. What a company!?
Many of you probably already know this, but don't buy any Netgear products! I have a router that was still under warranty, and they denied my request for replacement because they said it needed a software upgrade. They
offered me the software upgrade, but for $199.00!
Re: Netgear
By: metalhead to All on Tue Aug 25 2015 09:47 pm
Many of you probably already know this, but don't buy any Netgear products! I have a router that was still under warranty, and they denied my request for replacement because they said it needed a software upgrade. They offered me the software upgrade, but for $199.00!
It was a $40 router! I was humiliated with how dumb they thought I
was!
I'm sure you don't want to hear this but We get what we pay for right?
If the problem was that the router actually didn't work, that's a different story.
I'm sure you don't want to hear this but We get what we pay for right?
If the problem was that the router actually didn't work, that's a different story.
I think they said update. They were talking about the router's firmware. I'm a non-commercial user, if that helps.
The router worked fine for 2 years, then it just stopped working. It would no longer route.
Assuming everything you said is accurate, this is clearly Netgear
dropping the ball on their warranty. I've never heard a bad story like
metalhead wrote to All <=-
Many of you probably already know this, but don't buy any Netgear products! I have a router that was still under warranty, and they
denied my request for replacement because they said it needed a
software upgrade. They offered me the software upgrade, but for
$199.00!
Hylian wrote to metalhead <=-
wow, never had any issues with netgear, it's my preferred router... I havenever dealt directly with the company though.. Sounds pretty stupid
to me. I would have told them I'll take my 200 bucks and go buy 5 other routers.
What model router? Is this a home unit?
level 1 customer service is a hurdle to be overcome before talking to someone even barely capable of resolving your problem.
Hylian wrote to metalhead <=-
wow, never had any issues with netgear, it's my preferred router... I havenever dealt directly with the company though.. Sounds pretty stupid to me. I would have told them I'll take my 200 bucks and go buy 5 other routers.
I loved Netopia back in the day. They made a modular router, you could
swap out the WAN interface for an onboard CSU/DSU, Ethernet or ISDN.
Great customer service, and much cheaper than Cisco.
It looks like Motorola bought Netopia, Google bought Motorola and now
Arris bought Motorola from Google. Don't see any of their products on Arris's site, though. Shame.
... From nothing to more than nothing
Many of you probably already know this, but don't buy any Netgear products!I
have a router that was still under warranty, and they denied my request for replacement because they said it needed a software upgrade. They offered me the software upgrade, but for $199.00!d
It was a $40 router! I was humiliated with how dumb they thought I was!
In my 25 years of computing, I've never had any company try to sell me a software update! Imagine if Windows charged each time there was an update. They would have been out of business long ago!
I also have a Netgear USB wireless receiver, which is about 6 months old, an
starting to fail. It says WARRANTY all over the packaging it came in, but I won't waste my breath. What a company!?That is insane. I have never heard of a company wanting to charge for a firmware upgrade. There is open source firmware that you can use that is better than the stuff the companies try and push on you.
--- Mystic BBS v1.10 (Linux)
* Origin: Cyberia BBS | Cyberia.Darktech.Org | Kingwood, TX
Many of you probably already know this, but don't buy any Netgear products!I
have a router that was still under warranty, and they denied my request for replacement because they said it needed a software upgrade. They offered me the software upgrade, but for $199.00!
It was a $40 router! I was humiliated with how dumb they thought I was!
In my 25 years of computing, I've never had any company try to sell me a software update! Imagine if Windows charged each time there was an update. They would have been out of business long ago!
I also have a Netgear USB wireless receiver, which is about 6 months old, and
starting to fail. It says WARRANTY all over the packaging it came in, but I won't waste my breath. What a company!?
That is insane. I have never heard of a company wanting to charge for a firmware upgrade. There is open source firmware that you can use that is better than the stuff the companies try and push on you.
Look into ddwrt. We have a Linksys router and it works well.
That is insane. I have never heard of a company wanting to charge for a firmware upgrade. There is open source firmware that you can use that is better than the stuff the companies try and push on you.
That is insane. I have never heard of a company wanting to charge for a firmware upgrade. There is open source firmware that you can use that is
I don't believe their story about the firmware upgrade, because what if
more routers, identical to mine, are still on the store shelf? Does that mean they will not work fresh out of the box, and the user will need to do
a firmware update before they can even use their brand new product?
I can only assume that the customer service reps get beaten mercilessly
with a shovel whenever they approve a warranty claim, so they were only trying to stop the hurtin.
Look into ddwrt. We have a Linksys router and it works well.
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